As an individual receiving orthotics and prosthetic services from Twin City Orthotics and Prosthetics you have the following rights:

1. To select the company and the practitioner who provides your orthotic and/or prosthetic services.

2. To receive the appropriate or prescribed services in a professional manner without discrimination based on your   age, sex, race, religion, ethnic origin, sexual orientation or physical or mental handicap.

3. To be treated in a courtious, respectful and friendly manner by each and every individual representing Twin City Orthotics and Prosthetics.

4. To be free from neglect, abuse or indifference be it physical or mental.

5. To assist in the development and planning of a health care program designed to satisfy, as fully as possible, your current needs.

6. To be provided with the information that will allow you to make informed decisions concerning the commencement of services, continuation of services, the transfer of services to another health care provider, or the termination of services.

7. To express concerns, grievances or to recommend modifications to your practitioner without fear of discrimination or reprisal.

8. To request and receive complete up-to-date information relevant to your condition, treatment, alternative treatments or risks related to treatment.

9. To receive treatment and services within the scope of your health care plan promptly and professionally, while being fully informed as to Twin City Orthotics and Prosthetics policies, procedures and changes.

10. To refuse treatmet within the boundries set by law and recieve professional information relative to the consequences that may result.

11. To request and receive data regarding treatment, services and costs privately and confidentially.